Contact Jen Phillips, Genworth.

Requisition : RP90317
Posting Date : May/05/09
Job Title : Sr. Operations Analyst
Interest Category : Operations

Business Unit : Retirement & Protection

Position Type : Full Time - Regular

Country : United States

State : Virginia

City : Lynchburg

Description : • Design and build capacity management models and metrics for operations.
• Design strategy for demand forecasting and capacity planning.
• Collaborate with leaders to determine the most cost effective staffing models to meet operational targets.
• Develop and implement effective staffing models utilizing capacity management tools and techniques.

• Collaborate with leaders at various levels and across Genworth to drive capacity management efficiencies.
• Develop subject matter expertise in capacity management relating to assigned business processes, including upstream and downstream implications.
• Work closely with all resources engaged in capacity planning across the organization to ensure consistency across Genworth businesses.
• Utilize Six Sigma, Lean & process improvement techniques to improve cycle times and efficiencies.
• Identify specific issues and challenges related to capacity optimization, take ownership for successful implementation of capacity enhancements.
• May also serve as key data delivery manager for operations and business analytics.
• Owns, maintains, modifies, and creates, as necessary, the required data models for on-going reporting and analytics.
• Ensures data is valid and consistent.
• Works within the framework of established database operating procedures and in close cooperation with internal and external support personnel to ensure database optimization.
• Creates, documents, and archives key business and performance management queries.
• Serves as mentor and subject matter expert for data matters.

Basic Qualifications:
• BS or equivalent work experience
• 5+ years experience in operations and demonstrated process management, project management, and/or process improvement experience
• Ability to develop clear, documented strategies
• Strong process management skill sets
• Demonstrated ability to solve complex issues with multiple, often conflicting requirements
• Strong Analytical and quantitative skills
• Strong Communication Skills and experience at all levels of the work force and management
• Must be adaptable to a rapidly changing environment

Preferred Qualifications:
• BB or MBB experience/certification
• Exposure to Insurance call center or processing operations desired or other service operations
• Mastery of Ms Excel, Visio, Word, PowerPoint